Contact Us
Get in touch
We are a small team and we answer every message ourselves. Whether you have a question about sizing, an order that is on its way, or a return you want to arrange, write to us and we will help.
Email: info@theseca.com
Telephone: +44 1223 931472
Opening hours: Monday to Friday, 09:00 to 17:00 (UK time). We are closed at weekends and on UK public holidays.
Response time: we aim to reply to every enquiry within 24 hours on business days. Messages that arrive at a weekend or on a public holiday are answered on the next business day.
Before you write
A few things you can sort out faster on your own:
- Where is my order? Check your dispatch email for your tracking link, or use our Track Order page.
- How do I return something? Read our Return and Refund Policy first, then email us with your order number and we will send you the return address.
- Which size should I choose? Tell us your usual size and the item you are looking at and we will advise before you order.
- General questions about delivery, payment and returns are answered on our FAQ page.
Send us a message
Use the form below and include your order number if your question is about an existing order. It helps us answer you in one go.
Business information
Store name: Theseca
Company name: Smidcom
Company address: van Nijenrodeweg 730, 1082 JE Amsterdam, The Netherlands
Warehouse address: Grasshopper Business Park, Ely Road, Cambridge, CB25 9NN, United Kingdom
Company registration number: 42146595
VAT number: NL869921757B01
Phone: +44 1223 931472
Email: info@theseca.com
Monday to Friday, 09:00 to 17:00 (UK time)
Closed at weekends and on UK public holidays
We aim to respond to your enquiries within 24 hours on business days.