Shipping policy
Last updated: 27 August 2026
At Theseca we are proud to serve customers across the United Kingdom with reliable, tracked delivery. Please read below for everything you need to know about how your outerwear and winter accessories reach you.
1. General Shipping Information
We currently ship throughout the United Kingdom: England, Scotland, Wales and Northern Ireland. We do not ship to any other country at this time.
Delivery is tracked on every order. Delivery times may vary slightly depending on your location, and deliveries to some remote postcodes in the Scottish Highlands and Islands can take longer than the times below.
2. Processing Time
Orders are typically processed within 2 to 3 business days (Monday to Friday), excluding weekends and UK public holidays.
During peak seasons, such as the run up to winter, processing times may be slightly longer. We will keep you informed of any delays.
3. Shipping Rates
Free shipping. We offer free shipping on all orders, with no minimum purchase and no handling or hidden charges.
All prices on theseca.com are shown in pounds sterling (GBP) and include UK VAT where VAT applies. The price you see at checkout is the total you pay, and you will not be asked for any additional customs duty or import charge when your parcel is delivered.
4. Estimated Delivery Times
Here is what to expect once your order is placed:
- Processing time: 2 to 3 business days (Monday to Friday)
- Transit time: 4 to 9 business days (Monday to Friday)
- Total delivery time: 6 to 12 business days
- Order cut off time: 18:00 (6:00 PM)
- Time zone: UK time, London (GMT in winter, BST in summer)
Orders placed after the cut off time, at a weekend or on a public holiday are processed from the next business day.
Once your parcel leaves us you will receive a dispatch email with a tracking number and a link. Tracking can take up to 24 hours to become active. You can also follow your parcel on our Track Order page.
Please note: delivery times are estimates and may be affected by carrier delays or extreme weather conditions. If we cannot deliver within 30 days of the day you place your order, you may cancel and we will refund you in full.
5. Shipping Restrictions
We do not ship to PO Box addresses, BFPO addresses or restricted areas. Certain items may be subject to shipping restrictions depending on United Kingdom regulations or carrier restrictions.
6. Failed Delivery or Returned Packages
If a delivery attempt fails, the carrier will normally leave a card and either try again or hold the parcel for collection. Please follow the carrier's instructions.
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this happens and arrange a new shipment, which may incur additional shipping costs. We will always confirm any such cost with you before we send anything.
Please check your delivery address carefully before you place your order.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email at info@theseca.com with your order number and, where the parcel is damaged, a photograph. We will work with the carrier to investigate the problem and find a solution as soon as possible.
Until the goods come into your physical possession they remain at our risk, unless you arranged your own carrier. If a parcel is lost in transit you will not be left out of pocket.
8. Shipping Policy Update
We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page, with the date of the latest update shown at the top.
9. Contact Information
Store name: Theseca
Company name: Smidcom
Company address: van Nijenrodeweg 730, 1082 JE Amsterdam, The Netherlands
Warehouse address: Grasshopper Business Park, Ely Road, Cambridge, CB25 9NN, United Kingdom
Company registration number: 42146595
VAT number: NL869921757B01
Phone: +44 1223 931472
Email: info@theseca.com
Monday to Friday, 09:00 to 17:00 (UK time)
Closed at weekends and on UK public holidays
We aim to respond to your enquiries within 24 hours on business days.