Refund policy
Last updated: 27 August 2026
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. This sits on top of your legal right to cancel, which is set out further down this page.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You will also need your order number or proof of purchase.
To start a return, contact us at info@theseca.com with your order number and tell us which items you want to send back. Please do this before you send anything.
Once we accept your return, we will send you the return address and instructions on how and where to send your parcel. Items sent back to us without requesting a return first cannot be processed and may be returned to you. Please use a tracked or signed for service and keep your proof of postage, because until the parcel reaches us it remains your responsibility.
You can always contact us with any return question at info@theseca.com.
Return postage
You pay the cost of returning an item to us when you change your mind. This applies both to your legal 14 day right to cancel and to our extra 30 day window. The cost depends on the service you choose and the size of the parcel.
We pay the cost of return postage when the item is faulty, damaged in transit, not as described, or when we have sent you the wrong item. In those cases contact us first and we will arrange the return at our expense.
Condition of returned items
You are welcome to handle and try on an item the way you would in a shop. If an item has been handled more than is necessary to check its nature, characteristics and function, we may reduce your refund to reflect the loss in value. For outerwear and winter accessories that means: try the item on indoors, keep the tags attached, and do not wear it outside or remove labels before you are sure you are keeping it.
Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have the following rights in addition to your right to cancel.
- Within 30 days of delivery you may reject the goods and ask for a full refund.
- After 30 days you may ask for a repair or a replacement. If that repair or replacement fails, or cannot be done within a reasonable time and without significant inconvenience to you, you may then reject the goods.
- For the first six months after delivery, a fault that appears is treated as having been there when you received the goods, unless we can show otherwise.
- In England, Wales and Northern Ireland you can bring a claim for up to six years from delivery. In Scotland the period is five years.
To make a claim, email info@theseca.com with your order number, a description of the problem and photographs where possible. We will not charge you for return postage on a faulty, damaged or incorrect item.
Exceptions and non-returnable items
Certain types of items cannot be returned, such as products made to your specification or clearly personalised, and sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken after delivery. We also cannot accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item.
Everything else in our range can be returned under the terms of this policy.
Exchanges
The fastest way to make sure you get what you want is to return the item you have and place a separate order for the new item. That way your new item is on its way to you without waiting for the return to reach us first.
Your 14 day right to cancel under UK law
Notwithstanding the above, if you are a consumer you have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, for any reason and without giving a justification.
Your cancellation period is 14 days. It starts on the day after the day the goods come into your physical possession. If your order is delivered in several parts, the 14 days start on the day after you receive the last item.
To cancel, tell us before the 14 days end. Email info@theseca.com or call +44 1223 931472. A clear statement that you wish to cancel is enough. You may use the model cancellation form at the end of this page, but you do not have to.
After you tell us you are cancelling, you have a further 14 days to send the goods back to us. As above, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You will also need your order number or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days.
Where you cancel under your legal right, the law requires us to refund you within 14 days of the day we receive the goods back from you, or within 14 days of the day you give us proof that you have sent them back, whichever is earlier. We will never take longer than that.
Delivery to you is free on every order, so there is no outbound delivery charge to refund. Return postage costs are not refunded when you change your mind.
Please remember that it can take some time for your bank or card provider to process and post the refund too. If more than 14 days have passed since we confirmed your refund and you still cannot see it, contact us at info@theseca.com.
Complaints
If you are not happy with how we have handled a return or a refund, contact us at info@theseca.com and we will look at it again. We aim to acknowledge every complaint within one business day and to resolve it within five working days.
Model cancellation form
You may, but do not have to, use the following form. Complete it and send it to us at info@theseca.com.
To Smidcom, van Nijenrodeweg 730, 1082 JE Amsterdam, The Netherlands, info@theseca.com:
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date:
Contact Information
Store name: Theseca
Company name: Smidcom
Company address: van Nijenrodeweg 730, 1082 JE Amsterdam, The Netherlands
Warehouse address: Grasshopper Business Park, Ely Road, Cambridge, CB25 9NN, United Kingdom
Company registration number: 42146595
VAT number: NL869921757B01
Phone: +44 1223 931472
Email: info@theseca.com
Monday to Friday, 09:00 to 17:00 (UK time)
Closed at weekends and on UK public holidays
We aim to respond to your enquiries within 24 hours on business days.